Man and Van Ickenham Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Ickenham provides removal, transport, man and van, collection, delivery and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting or paying for the services.

Services means any man and van, removal, relocation, collection, delivery, loading, unloading, packing, or associated services carried out by Man and Van Ickenham.

Goods means the items, belongings, furniture, equipment, or materials being moved, transported, stored or otherwise handled as part of the services.

Vehicle means any van or other vehicle used by Man and Van Ickenham in the performance of the services.

Booking means an agreed appointment for the provision of services, whether confirmed verbally, in writing, or via electronic communication.

2. Scope of Services

Man and Van Ickenham provides man and van and general removal services, including local and regional household moves, small office relocations, item collections and deliveries, and transport of goods within the UK. The precise scope of the services for each booking will be agreed between the Client and Man and Van Ickenham prior to the booking date, usually by way of a quotation.

Any description of services is for general guidance only. It is the Client's responsibility to ensure that the agreed quotation or booking confirmation accurately reflects the items to be moved, access conditions, addresses, dates, times and any special requirements.

3. Booking Process

All services are provided subject to availability and must be booked in advance. Bookings can be requested via our usual communication channels. A booking is not confirmed until it has been explicitly accepted by Man and Van Ickenham and, where required, a deposit has been received.

At the time of booking, the Client must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses.

Proposed date and time for the service.

Details of the property type and access, including floor level, lift access, parking restrictions, narrow staircases or doorways.

An accurate description and estimated volume or number of items to be moved.

Any items requiring special handling, such as fragile, high value, bulky or heavy items.

Any applicable time restrictions, building regulations or local access conditions.

Man and Van Ickenham reserves the right to decline or cancel a booking if the information provided by the Client is incomplete, inaccurate or misleading, or if the services requested fall outside the scope of our operations.

4. Quotations and Pricing

Quotations are typically based on the information supplied by the Client and may be offered as an hourly rate, fixed fee, or a combination of both. Unless otherwise stated, quotations are exclusive of any parking fees, congestion charges, tolls, ferry charges or additional third party costs, which may be added to the final invoice.

Quotations are valid for a limited period as stated at the time of issue. If the Client delays acceptance beyond that period, Man and Van Ickenham reserves the right to revise the quotation.

If on the day of the service the actual work involved differs materially from the information originally provided by the Client, additional charges may apply. This includes circumstances such as additional items, unexpected access issues, extended waiting times or further journeys that were not included in the original quotation.

5. Payments

Payment terms will be confirmed at the time of booking. Man and Van Ickenham may require a deposit to secure the booking, with the balance payable on or before completion of the services, unless otherwise agreed in writing.

Accepted payment methods will be advised at the time of booking and may include cash, bank transfer or card payments. The Client must ensure that cleared funds are available in accordance with the agreed payment terms.

Where payment is not made when due, Man and Van Ickenham reserves the right to:

Withhold commencement or continuation of the services.

Retain possession of the Goods until payment is received in full, where legally permitted.

Charge reasonable interest and administration fees on overdue amounts, in accordance with applicable UK law.

All prices are quoted in pounds sterling unless otherwise specified. Any applicable taxes will be added to the invoice where required by law.

6. Cancellations, Rescheduling and Waiting Time

If the Client wishes to cancel or reschedule a booking, they must notify Man and Van Ickenham as soon as possible. The following cancellation terms generally apply unless otherwise specified at the time of booking.

For cancellations made more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking date at our discretion.

For cancellations made within 48 hours of the scheduled start time, Man and Van Ickenham reserves the right to retain all or part of any deposit paid and may charge a reasonable cancellation fee to cover allocated resources and lost opportunity.

If our team arrives at the agreed time and location and is unable to gain access, or if the Client is not ready to proceed, waiting time may be charged at the agreed hourly rate. If the delay exceeds a reasonable period, Man and Van Ickenham may treat the booking as cancelled by the Client and apply the relevant cancellation charges.

Man and Van Ickenham will make reasonable efforts to honour confirmed bookings, but reserves the right to cancel or reschedule a booking due to circumstances beyond our control, such as severe weather, vehicle breakdown, illness, accidents, or other operational issues. In such cases, we will seek to agree a new date and time with the Client. Our liability will be limited to a refund of any deposit or prepayment made for the affected booking, and we will not be liable for consequential losses.

7. Client Responsibilities

The Client is responsible for:

Ensuring that all Goods are properly packed, protected and labelled, unless packing services have been specifically included in the booking.

Securing or removing any fixtures, fittings or items attached to walls, ceilings or floors that are to be moved.

Providing suitable and safe access to the property, including arranging parking permits or authorisations where necessary.

Complying with all building rules, local regulations and any relevant restrictions that may affect loading, unloading or parking.

Supervising the loading and unloading where possible, and checking that nothing has been left behind upon completion.

The Client must not ask our staff to carry out any illegal activity, including but not limited to the removal or transport of prohibited or hazardous items, or to breach parking or traffic regulations. Man and Van Ickenham reserves the right to refuse to move any item reasonably considered to be dangerous, illegal, unsafe, excessively heavy, or likely to cause damage.

8. Goods Not Accepted or Conditioned

Man and Van Ickenham does not accept responsibility for the transport of the following categories of Goods, unless expressly agreed in writing prior to booking.

Money, jewellery, precious metals, securities, or other items of high monetary or sentimental value.

Perishable, frozen or refrigerated goods.

Hazardous, flammable, explosive, corrosive or toxic materials, including gas cylinders, fuel, paints, chemicals and similar substances.

Animals, plants or live organisms.

Illegal items or contraband of any kind.

The Client must inform us in advance of any delicate, fragile, unusually large or heavy items, such as pianos, safes, large appliances, or specialist equipment, so that suitable arrangements can be made. Additional charges may apply for such items.

9. Liability and Limitations

Man and Van Ickenham will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out below.

We will not be liable for any loss, damage or delay arising from circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, traffic conditions, road closures, accidents, strikes, civil unrest or third party actions.

Our liability for loss of or damage to Goods while in our custody or control will, where liability is established, be limited to the reasonable cost of repair or replacement, taking into account wear, tear and depreciation, and subject to a reasonable maximum per booking. The applicable limit may be advised at the time of quotation or booking.

We will not be liable for:

Pre-existing defects or inherent vice in the Goods.

Damage arising from inadequate packing or protection by the Client, unless we have agreed to provide packing services.

Damage to furniture or items that are not suitable for transport in their assembled form, or which are poorly constructed or already weakened.

Loss or damage where the Client or a third party handles, loads or unloads Goods into or from the Vehicle.

Loss of profits, loss of use, business interruption, loss of data, or any indirect or consequential loss.

The Client must inspect the Goods and notify us of any visible loss or damage before our team leaves the delivery address, or as soon as reasonably practicable. Any claim must be notified in writing within a reasonable period following completion of the services, providing full details and supporting evidence where available.

10. Access, Parking and Property Damage

The Client is responsible for ensuring adequate parking arrangements for the Vehicle at both the collection and delivery locations. Any costs incurred for parking, permits, fines or penalties directly arising from the lack of suitable arrangements may be charged to the Client.

While our team will take reasonable care when moving Goods through the property, the Client should take appropriate measures to protect floors, walls, doors and fixtures where necessary. Man and Van Ickenham will not be liable for minor scuffs, marks or damage to decor that may occur as a result of moving large or heavy items through tight spaces, provided reasonable care has been taken.

11. Waste and Disposal Regulations

Man and Van Ickenham is primarily a removal and transport service. We are not a licensed waste carrier unless expressly stated. We therefore do not collect, transport or dispose of household or commercial waste as part of our standard services.

Where, by prior agreement, we assist in transporting unwanted items to a recycling centre or similar facility, the following conditions apply.

The Client remains fully responsible for ensuring that any items classified as waste are suitable for lawful disposal and are not hazardous or prohibited.

Any charges imposed by recycling centres or disposal facilities will be payable by the Client in addition to our service charges.

We reserve the right to refuse to take any items we reasonably believe may breach waste or environmental regulations.

The Client must not use our services to dispose of controlled waste, hazardous materials or any items in a manner that contravenes UK waste legislation. Any liability, fines or penalties arising from the Client's failure to comply with waste regulations will remain the responsibility of the Client.

12. Insurance

Man and Van Ickenham maintains appropriate insurance cover for its vehicles and public liability in connection with the provision of the services. Details of cover and applicable limits can be provided upon request.

The Client is encouraged to maintain adequate home contents, business contents or other relevant insurance to cover their Goods during removal and transport, especially for high value items. Our liability remains subject to the limitations set out in these Terms and Conditions irrespective of any additional cover held by the Client.

13. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the services, they should raise the issue as soon as possible with a member of our team so that we can attempt to resolve it promptly.

Any formal complaint should be submitted in writing, providing full details of the booking, the nature of the complaint, and any supporting evidence. We will review and respond within a reasonable timeframe and may request further information if required.

Both parties will use reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved directly, either party may pursue any legal remedies available under UK law.

14. Data Protection and Privacy

Man and Van Ickenham will collect and process personal data such as names, addresses and contact details solely for the purposes of managing bookings, providing services and handling payments and enquiries.

We will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except where necessary to deliver the services, comply with legal obligations, or with the Client's consent.

By making a booking, the Client consents to the use of their personal data for these limited purposes. Further details of our data handling practices can be provided on request.

15. Amendments to These Terms

Man and Van Ickenham may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that booking, unless a change is required by law or regulatory authority.

Clients are encouraged to review the Terms and Conditions periodically to ensure they remain informed of the applicable provisions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter or formation.

By proceeding with a booking or using the services of Man and Van Ickenham, the Client confirms that they have read, understood and agreed to be bound by these Terms and Conditions.



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Contact us

Company name: Man and Van Ickenham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 65 Swakeleys Rd, Ickenham, Uxbridge
Postal code: UB10 8DQ
City: London
Country: United Kingdom

Latitude: 51.565428 Longitude: -0.447626
E-mail:
[email protected]

Web:
Description: Hire our outstanding man and van services throughout Ickenham UB10! Contact us right now and get a free consultation from our experts!
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