Man and Van Ickenham Privacy Policy

This Privacy Policy explains how Man and Van Ickenham collects, uses, stores, and protects personal data relating to our services. It applies to all customers and prospective customers using Man and Van Ickenham services in the Ickenham area and any surrounding areas that we serve. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

Scope of this Privacy Policy

This Privacy Policy covers personal data we collect when you contact us, request a quotation, make a booking, use our man and van services, visit our website, or otherwise interact with us. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, depending on how you interact with us and which services you use. This may include:

Identity data such as your full name and, where relevant, your business or organisation name and position.

Contact data such as your correspondence address, collection and delivery addresses, and any additional addresses you provide for the purpose of the move, as well as non-specified contact details used for communication.

Service and booking data such as details about the services you request or book, inventory notes, property access information you choose to share, dates and times of moves, special instructions, and any additional services required.

Financial and transaction data such as payment-related information including records of payments made, amounts, dates, and related billing information. We do not store full payment card details; where card payments are taken, these are processed by secure third-party payment processors.

Communication data including enquiries, quotes, complaints, feedback, and other communications you send to us, as well as notes of our interactions with you.

Technical and usage data relating to your use of our website, where applicable, such as your IP address, approximate location, browser type, and information about how you navigate and interact with our website. This may be collected through cookies or similar technologies where permitted.

How We Collect Your Data

We collect personal data from you directly when you:

Contact us by message, online form, or through other communication channels.

Request a quotation for our services.

Make a booking or enter into a contract with us.

Provide information during the planning or carrying out of a move.

Give us feedback or make a complaint.

We may also collect data automatically when you use our website, through log files and cookies, where this is necessary for the site to function or where you have given consent for optional cookies.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the circumstances, the lawful bases we rely on include:

Contract: We process your data when it is necessary to enter into or perform a contract with you, for example to provide quotations, confirm bookings, carry out moves, invoice you, and manage payments.

Legal obligation: We process certain data to comply with legal and regulatory obligations, such as maintaining accounts and records for tax purposes.

Legitimate interests: We process data for our legitimate business interests, provided that your rights and freedoms are not overridden. This includes managing and improving our services, handling customer enquiries, ensuring security, preventing fraud, and keeping basic records of past services.

Consent: In some cases, we may ask for your consent, for example, to send you certain types of marketing communications. When we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations, respond to enquiries, and advise you on our services.

To set up, manage, and fulfil bookings for man and van services, including planning routes, coordinating collections and deliveries, and handling special requirements.

To manage payments, charges, and invoices, and to recover sums that are owed.

To communicate with you regarding your booking, including confirmations, updates, and any necessary changes.

To manage our relationship with you, including handling feedback, complaints, and customer support issues.

To keep business and financial records required for our operations and for legal and tax purposes.

To protect our business, our staff, and our customers, including fraud prevention, security, and dispute resolution.

To improve our services, website, and customer experience by analysing usage and feedback where this is permitted.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general:

Core booking, service, and invoice records are typically retained for a number of years after your last interaction with us, to comply with tax and accounting obligations and to deal with any potential disputes.

Routine enquiry data that does not lead to a booking may be kept for a limited period so that we can follow up with you where appropriate and improve our services.

Technical usage data may be retained for a shorter period, unless it is required for security, analysis, or legal purposes.

When data is no longer required, we will securely delete or anonymise it.

Data Sharing and Processors

We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy or where we are required to do so by law.

Third parties acting as data processors may include:

Payment service providers that process card or electronic payments securely on our behalf.

Accounting and bookkeeping service providers who assist us with financial records and compliance.

IT and cloud service providers that host or support our systems, website, or data storage.

Communication service providers that assist us in sending necessary service-related communications.

These processors act under our instructions, are required to keep your data secure, and are not permitted to use your personal data for their own purposes.

We may also share personal data with professional advisers, such as legal or tax advisers, and with regulatory or law enforcement authorities where required or permitted by law.

International Transfers

If we transfer your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect it in accordance with data protection law. This may include relying on adequacy regulations, standard contractual clauses, or equivalent protective measures.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricted access to systems and records, secure storage solutions, and appropriate staff procedures for handling personal information.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as if you contest its accuracy.

Right to object: You can object to processing that is based on our legitimate interests, including any direct marketing, where applicable.

Right to data portability: Where the processing is based on consent or contract and carried out by automated means, you may have the right to receive your data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller.

Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or other usual communication channels. We may need to verify your identity before fulfilling your request. We will respond in accordance with applicable legal timeframes.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We would, however, appreciate the chance to deal with your concerns first, so we encourage you to contact us in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. The most current version will always apply and will be made available through our usual communication channels. You should review this Privacy Policy periodically to stay informed about how we protect your information.



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Contact us

Company name: Man and Van Ickenham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 65 Swakeleys Rd, Ickenham, Uxbridge
Postal code: UB10 8DQ
City: London
Country: United Kingdom

Latitude: 51.565428 Longitude: -0.447626
E-mail:
[email protected]

Web:
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