Terms and Conditions for Man And Van Ickenham

These Terms and Conditions set out the basis on which Man And Van Ickenham provides removal, transport, loading, unloading, collection, and related support services to customers. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before you request a service from Man and Van Ickenham or any variation of that service description.

These terms are designed to create a clear and fair agreement between the customer and the service provider. They explain how bookings are made, how payments are handled, when cancellations may apply, what our liability is, and how waste and prohibited items are managed. They also set out the governing law that applies to the agreement. Where relevant, references to “we”, “us”, and “our” mean the service provider operating under the Man and Van Ickenham name, while “you” and “your” refer to the customer or the person accepting the service.

This document is intended for use as a legal information page and should be read together with any written quotation, booking confirmation, or service notes provided before the job starts. If there is any inconsistency between a written quotation and these terms, the written quotation will prevail only for the specific point in question, and these terms will remain in force for everything else.

1. Booking process

Bookings for a man and van service may be made by phone, email, message, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and provided confirmation in writing or by another durable record. We may ask for details including the collection and delivery addresses, type and volume of items, access conditions, floor level, parking restrictions, loading requirements, and any special handling needs.

It is your responsibility to provide accurate, complete, and up-to-date information at the time of booking. If the information later changes, you must inform us as soon as possible. We may revise the quotation, timing, vehicle size, staffing level, or service scope if the original information was incomplete or inaccurate. Any delay, additional charge, or inability to complete the work caused by incorrect information may be charged to you in full, provided the charge is reasonable and clearly linked to the change in circumstances.

We will use reasonable care to arrive within the agreed time window, but arrival times are estimates only unless we expressly state otherwise. Delays may occur due to traffic, weather, road closures, previous job overruns, vehicle issues, or circumstances beyond our control. Where possible, we will notify you of material delays. Time-sensitive work should be discussed at the booking stage, and any strict deadlines must be agreed in writing in advance.

You must ensure that a responsible adult is available at the collection and delivery points, unless we have agreed a different arrangement. You must also ensure that access is safe and that the items to be moved are ready for loading at the scheduled time. If we are unable to start or complete the service because access is blocked, the property is unattended, or instructions are unclear, we may charge for wasted attendance, waiting time, or a return visit.

We reserve the right to refuse or suspend a booking where carrying out the work would be unlawful, unsafe, impractical, or likely to cause damage. This includes, without limitation, situations involving unsuitable access, hazardous goods, excessive weight, unmanageable volume, or any item that we reasonably believe cannot be transported safely by a man with van operation.

2. Prices and payments

Our prices may be provided as hourly rates, fixed quotations, or a combination of both. Unless stated otherwise, any quotation is based on the information supplied at the time of booking and assumes ordinary access, straightforward loading, and reasonable assistance with the agreed service. Additional charges may apply for waiting time, parking costs, tolls, congestion charges, multiple stops, stair carries, dismantling, reassembly, extra labour, heavy items, out-of-hours work, or changes requested after confirmation.

Unless otherwise agreed, payment is due on completion of the service or before unloading, at our discretion. We may accept bank transfer, card payment, cash, or other methods we notify you about. If an invoice is issued, it must be paid by the due date shown on the invoice. We may require a deposit or part payment for larger bookings, recurring work, short-notice services, or jobs involving specialist arrangements.

You are responsible for ensuring that payment can be made promptly and in full. If payment is late or fails, we may charge reasonable recovery costs, suspend future services, and pursue the debt through lawful means. Any discount, promotion, or special rate applies only if all stated conditions are met and may be withdrawn if the booking is changed or cancelled in a way that affects the original offer.

3. Cancellations and amendments

You may cancel or amend a booking by giving us notice as early as possible. The amount payable on cancellation depends on the notice period, the scale of the booking, and whether any costs have already been incurred. For example, if a vehicle or team has already been allocated, or if materials, permits, or third-party services have been arranged, we may charge for those costs even where the service does not go ahead.

If you cancel at short notice, fail to provide access, are not present when required, or are otherwise unable to proceed, we may treat the booking as a late cancellation or a wasted journey. In such cases, a proportion of the agreed price or the full booking fee may be retained or charged, provided the amount is fair and reflects our actual loss or the resources committed to your job.

We may also cancel or reschedule a booking where necessary due to circumstances beyond our control, unsafe conditions, vehicle breakdown, staff illness, severe weather, or any event that prevents us from carrying out the service properly. If we cancel for reasons within our control, we will offer an alternative date where possible or refund any payment made for the cancelled portion of the service. We will not be liable for indirect loss arising from a cancellation or reschedule, except where liability cannot be excluded by law.

4. Customer responsibilities

You must ensure that all items presented for transport are legally yours to move, or that you have permission from the owner. You must not ask us to transport items that are stolen, dangerous, illegal, contaminated, or otherwise prohibited. You are responsible for identifying fragile items, valuables, irreplaceable documents, antiques, or items requiring special handling. Where such items are included in the booking, you should notify us in advance and ensure they are appropriately packed and protected.

You should pack items securely unless we have agreed to pack them as part of the service. If you have asked us to move furniture or other large objects, you should remove loose contents, disconnect appliances where appropriate, and secure doors, drawers, and moving parts. We are not responsible for damage caused by items that were inadequately packed, unstable, overloaded, or improperly prepared by you, unless the damage is caused by our negligence.

You are also responsible for obtaining any necessary permissions, such as parking arrangements, building access approval, lift use, or site entry clearance. If permits, parking fees, or access cards are required and have not been arranged in advance, delays or extra costs may arise and may be charged to you. We may rely on your instructions and are entitled to assume that anyone giving instructions on your behalf has authority to do so.

5. Liability and insurance

We will use reasonable care and skill in performing the service. If we damage property through our negligence, we will assess the matter fairly and may repair, replace, or compensate for the direct loss, subject to these terms and any applicable insurance arrangements. Our liability is limited to losses that are a foreseeable result of our breach and is subject to any statutory rights you may have as a consumer.

We are not liable for loss or damage caused by events outside our reasonable control, including poor weather, traffic disruption, fire, theft by third parties, accident not caused by us, or defects in the items being moved. We are also not liable for loss of profit, loss of business, or other indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Any claim for damage must be raised as soon as reasonably possible and, where practicable, before the service vehicle leaves the delivery location. You should allow us a fair opportunity to inspect the issue, obtain information, and consider a remedy. Claims made long after completion may be harder to assess, and we may decline claims where our inspection rights have been unreasonably restricted or where the alleged damage cannot be verified.

6. Waste, disposal, and regulatory compliance

Where the service involves the removal of waste, unwanted items, or mixed loads, both parties must comply with applicable UK waste laws and environmental rules. We may carry waste only where it is lawful to do so and where the load has been described accurately. You must tell us in advance if any item is classed as controlled waste, electrical waste, hazardous waste, clinical waste, tyres, paint, solvents, oils, gases, asbestos, or other restricted material. We may refuse such items unless we have agreed in writing to handle them in accordance with the law.

It is your responsibility to ensure that no prohibited material is mixed with general rubbish unless we have expressly agreed to segregate, handle, and dispose of it lawfully. If you conceal restricted waste, misdescribe the load, or leave prohibited items in the collection area, you may be liable for any additional charges, clean-up costs, fines, penalties, or enforcement action arising from that breach. We may also report illegal or suspicious waste activity to the appropriate authority where required or permitted by law.

Where we agree to dispose of waste, we may use licensed facilities, transfer stations, recycling centres, or other lawful disposal routes. We may request evidence of the source, nature, and ownership of waste where needed for compliance records. You agree not to request any action that would require unlawful tipping, fly-tipping, burning, abandonment, or disposal outside a permitted route. Any breach of waste rules by you may be treated as a material breach of contract.

7. Items we may refuse

We reserve the right to refuse to move items that are excessively heavy, unstable, hazardous, unsanitary, or likely to cause damage to property or injury to persons. We may also decline to move items that are not reasonably accessible, are inadequately packaged, or are prohibited by law or by our operational rules. If refusal is necessary after arrival, you may still be charged for the attendance, time spent, and any agreed minimum fee.

Where an item is accepted in good faith but later proves to be unsafe, concealed, or materially different from the description given at booking, we may stop work immediately and ask for the issue to be resolved before continuing. In such cases, any delay or cost arising from the issue may be charged to you. We may at our discretion advise on alternate arrangements, but we are under no obligation to undertake unsafe lifting or transport.

For clarity, these terms apply to all forms of service offered under the Man And Van Ickenham name, including one-off collections, partial moves, multi-item transport, and light clearance work, regardless of whether the booking is made as a fixed-price job or on a time basis.

8. Complaints and disputes

If you are unhappy with any aspect of the service, you should notify us as soon as possible so that we can investigate and, where appropriate, put matters right. Please provide enough information for us to identify the booking and assess the issue. We aim to deal with complaints fairly, promptly, and in a practical manner. Raising a complaint does not automatically suspend your payment obligations unless we agree otherwise in writing.

We may request photographs, written details, or other evidence where necessary to understand what happened. If a dispute cannot be resolved amicably, both parties should first attempt to settle the matter through good-faith negotiation before starting formal proceedings. Nothing in this clause prevents either party from seeking urgent relief or relying on any mandatory consumer protections that apply under UK law.

Any waiver of a breach by us shall not be treated as a waiver of any later breach. If we do not enforce a right immediately, that does not mean we have given up that right for the future.

9. Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or matter arising from the service, subject to any rights that consumers may have to bring proceedings in another competent court where required by law.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. These terms form the entire agreement between you and us in relation to the service, unless replaced or varied in writing by mutual agreement.

This legal page is intended to provide a clear framework for the provision of services by a man and van company, helping both sides understand their rights and obligations. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms.